Questions we get asked.
The things people want to know before a first call. If yours is not here, ask us directly.
How do you price a project?
Fixed price per phase, agreed before we start. You see the number and what it buys before any work begins, and it does not move unless the scope does — in which case we re-quote rather than send a surprise invoice.
How long does a project take?
An identity is usually six to eight weeks. A website is eight to twelve, depending on how much content needs writing. We will give you a dated plan in the proposal, and we will tell you early if anything threatens it.
Do you work with small budgets?
Sometimes. If the budget genuinely will not cover the work, we say so on the first call rather than stretching the scope until it breaks. We would rather point you somewhere better suited.
Who actually does the work?
We do. There is no junior team behind the pitch — the people you meet are the people who design and build it. That is also why we only run two projects at a time.
What do you need from us?
One decision-maker who can approve work, and access to whoever knows the business best. Content is the usual bottleneck, so we plan for it from week one rather than asking for it at the end.
What happens after launch?
Thirty days of included support for anything that is not working as specified. After that we offer a retainer, or we hand over cleanly with documentation and training so your team can run it.
Do you do ongoing retainers?
Yes, usually a fixed number of days a month for design and development work. It suits clients who ship continuously; it is a poor fit if you only need occasional fixes.